Welcome to Blue Wave! These Terms and Conditions outline the rules and regulations for using our website and purchasing our aquatic gear and swimwear. By accessing this website and making a purchase, you accept these terms in full.
1. Website Use
1.1 Eligibility
You must be at least 18 years old to make purchases through our website. By placing an order, you confirm you have the legal capacity to enter into binding contracts.
1.2 User Responsibilities
- Provide accurate and complete information when creating an account or placing an order
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Comply with all applicable laws and regulations
2. Products and Services
2.1 Product Descriptions
We strive to ensure all product descriptions, images, and specifications are accurate. However, slight variations may occur. Colors may appear differently depending on your monitor settings.
2.2 Product Availability
All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item or offer a suitable alternative.
2.3 Hygiene Considerations
For health and safety reasons, we cannot accept returns on the following items unless they are faulty:
- Swimwear (bikinis, tankinis, beach swimwear) with removed tags or packaging
- Briefs (underwear)
- Used or opened personal care items
3. Orders and Payments
3.1 Order Process
Placing an item in your cart does not reserve it. A contract between us only forms when we send you an order confirmation email.
3.2 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this will not affect orders already confirmed.
3.3 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Payment is deducted when we process your order.
4. Shipping and Delivery
4.1 Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays).
4.2 Shipping Options
- Standard Shipping (£12.95): Carrier: DHL or FedEx. Delivery time: 10-15 business days after dispatch. Includes tracking and insurance.
- Free Shipping: Available for orders over £50. Carrier: EMS. Delivery time: 15-25 business days after dispatch. Includes basic tracking.
4.3 Delivery Areas
We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.
5. Returns and Refunds
5.1 Returns Policy
We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition with tags attached and packaging intact.
5.2 Return Process
To initiate a return:
- Email customer service at [email protected] within 15 days
- Include your order number and reason for return
- Wait for return instructions with RMA number
- Ship item back with RMA clearly visible
5.3 Refunds
Refunds are processed within 3-5 business days after we receive and inspect your return. The refund amount will be the item price minus any original shipping costs (unless the return is due to our error).
6. Intellectual Property
All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.
7. Liability Limitations
7.1 Product Use
Our products are designed for recreational aquatic use. We are not liable for any injury or damage resulting from improper use or failure to follow product instructions.
7.2 Website Availability
We strive to keep our website available but cannot guarantee uninterrupted access. We’re not liable for any losses resulting from website downtime.
7.3 Third-Party Links
Our website may contain links to third-party sites. We’re not responsible for the content or practices of these external sites.
8. Privacy
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.
9. Changes to Terms
We may update these Terms and Conditions periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
For any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: Blue Wave, 7 North St, Brighton & Hove, GB CH5G 1MB