At Blue Wave, we’re committed to making your shopping experience as smooth as the ocean on a calm day. Below you’ll find all the details about our shipping options and hassle-free returns policy for your aquatic gear and swimwear.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your Blue Wave products to you:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your Blue Wave purchase. If you’re not happy with your order, our straightforward returns policy makes it easy to put things right.

Our Returns Promise

  • Returns and exchanges accepted within 15 days of receiving your order
  • All items must be in original condition with tags attached and packaging intact
  • Easy-to-follow return process with email support

Important Hygiene Notice

For health and safety reasons, we cannot accept returns on the following items unless they are faulty:

  • Swimwear (bikinis, tankinis, beach swimwear) with removed tags or packaging
  • Briefs (underwear)
  • Used or opened personal care items

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Blue Wave Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product if exchanging)]
Contact number: [Your Phone Number]

Please advise on next steps.

Best regards,
[Your Full Name]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you with:

  • Return shipping address
  • Any special packaging requirements
  • Your unique Return Merchandise Authorization (RMA) number

Step 3: Ship Your Return

Pack your item securely in its original packaging, include the RMA number clearly visible on the package, and ship to the address provided. We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus any original shipping costs (unless the return is due to our error)

Exchange Process

  • We’ll ship your replacement once we receive your return
  • If exchanging for a higher value item, you’ll need to pay the difference
  • If exchanging for a lower value item, we’ll refund the difference

Damaged or Faulty Items

If your item arrives damaged or faulty, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement at no cost to you.

International Returns

Customers outside the UK are responsible for return shipping costs and any applicable customs duties. We recommend declaring the package as a “returned item” to potentially reduce customs fees.

Need Help?

Our customer service team is here to make your Blue Wave experience smooth sailing. Contact us at [email protected] for any shipping or returns questions.

Blue Wave
7 North St, Brighton & Hove, GB CH5G 1MB