Welcome to Blue Wave’s FAQ section! We’ve compiled answers to the most common questions about our aquatic lifestyle products and services. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Blue Wave
Who is Blue Wave?
Blue Wave is your premier destination for aquatic lifestyle products, making waves since 2010. We specialize in high-quality swimwear, accessories, and gear for water enthusiasts of all kinds.
What kind of products does Blue Wave offer?
Our product range includes:
- Beach swimwear (bikinis, tankinis, briefs)
- Beach bags and backpacks
- Action cameras and activity trackers
- Audio equipment for aquatic use
- Specialized accessories like anti-fog products and dry boxes
- And much more for your aquatic adventures!
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send you instructions to reset your password to the email address associated with your account.
Can I change or cancel my order after placing it?
We process orders quickly to get your aquatic gear to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed for shipping yet.
Shipping & Delivery
What are my shipping options?
We offer two shipping methods to match your needs:
- Standard Shipping (£12.95) – Like choosing freestyle for speed, this option uses DHL or FedEx with delivery in 10-15 days after dispatch.
- Free Shipping – Our relaxing backstroke option uses EMS with delivery in 15-25 days after dispatch, available for orders over £50.
How long does order processing take?
We typically process orders within 1-2 business days before dispatch. During peak seasons, processing may take slightly longer.
Do you ship internationally?
Yes! We ship worldwide (excluding select Asian and remote regions). All orders are shipped from our UK headquarters in Brighton & Hove. Please note that international deliveries may be subject to customs fees depending on your country’s regulations.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey, just like tracking laps in the pool!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in their original packaging with all tags attached. To initiate a return, please contact our customer service team at [email protected].
How do I return an item?
- Contact our customer service within 15 days of receiving your order
- We’ll provide return instructions and a return authorization number
- Package the item securely with the original packaging
- Ship the item back to us (return shipping costs are the customer’s responsibility)
- Once received and inspected, we’ll process your refund
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Can I exchange an item?
We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the item you want.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my payment details on your website?
Absolutely! We use industry-standard encryption to protect your payment information. You can also choose to pay through PayPal for an additional layer of security.
Why was my payment declined?
Payment declines can happen for various reasons:
- Insufficient funds
- Bank security measures blocking international transactions
- Incorrect card details entered
- Card expiration
Product Questions
How do I choose the right size for swimwear?
Each product page includes detailed size charts. We recommend measuring yourself and comparing to our size charts as sizes can vary between brands. If you’re between sizes, we suggest sizing up for comfort.
How should I care for my swimwear?
To extend the life of your swimwear:
- Rinse in cold water after each use
- Hand wash with mild detergent
- Avoid wringing out – gently squeeze water out instead
- Lay flat to dry away from direct sunlight
- Avoid contact with rough surfaces
Are your waterproof products fully submersible?
Water resistance varies by product. Please check the product specifications for depth ratings and usage instructions. Our dry boxes, for example, are perfect for surface water sports but may not be suitable for deep diving.
Contact Information
How can I contact Blue Wave?
We’d love to hear from you! You can reach our customer service team at:
- Email: [email protected]
- Mail: 7 North St, Brighton & Hove, GB CH5G 1MB
Still have questions? Dive into our full collection at www.bluewaveussales.com or contact our friendly customer service team. We’re here to help you make the most of your aquatic lifestyle!